Case Study
Diabetes and Navigating the Health Care System; How Systemic Disparities Compound Disabilities
Victoria Pomposiello1
"Veronica” is a senior at Saint Louis University, majoring in health sciences. After graduating, she will go on to pursue PA (physician assistant) school. Not only is she an exemplary student, known for her academic excellence and admirable drive, but she is also deeply passionate about improving the American health care system. Her experience living with type one diabetes (T1D) and the daily challenges of navigating an autoimmune disease within the U.S. health care system has only ignited her commitment to advocating for more equitable and accessible care. As a close friend of mine who shares my interest in health care, we often spend time engaging in thought provoking conversations about ethical dilemmas and the shortcomings of our current health system.
During our interview, we engaged in several questions regarding T1D, whether she considers this disease to be disabling, and how her identity has intersected with health care. To dissect her response, it is essential to differentiate between the social and medical models of disability. The social model emphasizes how external barriers, such as societal structures, attitudes, and policies, create disabling conditions for individuals, whereas the medical model views disability as a disease that must be cured. When asked if she identified herself as disabled, Veronica responded that while she would not use that label, she believes that the way in which the world operates and the way people have viewed her disease has caused her self-perception to reflect this idea of disability. She articulates, “So, although I don't identify as disabled, I still feel at times that I am embodying a disabled identity because of how the world is structured, especially in America.”
To elaborate on the concept of the social model of disability, one major barrier in the United States is the failure to treat healthcare as a basic right. Issues of affordability and accessibility exacerbate the experience of disability, as individuals must navigate not only their conditions but also systemic inequities. Veronica highlighted this in relation to her own experience with T1D, explaining that her dependence on insulin makes her constantly aware of healthcare costs. By contrast, she pointed out that in many other countries insulin is provided free of charge, meaning patients are spared the financial stress that she faces daily. Without these systemic burdens, individuals abroad may be less likely to experience their condition as disabling, since it does not force them into constant negotiation with cost and access.
According to the Centers for Disease Control and Prevention (CDC, 2024), over 70 million Americans are disabled, which is approximately one in four adults. As we have established, navigating the health care system with disability can be incredibly costly; the high costs of care compound existing health disparities. This 2024 CDC data showed that adults with disabilities report additional health conditions such as depression and heart disease, suggesting that the barriers they face in health care access have cascading effects on overall well-being. Research further demonstrates a multidirectional relationship between poverty and disability: not only do disabled individuals have to invest 3 to 7 times more into their health, but they also are likely to earn less. (Kennedy et al.,1) This cycle deepens inequities and highlights how systemic shortcomings intensify the lived reality of disability in America.
Fortifying this idea, Veronica explained that even her choice of college major was shaped by not only her interests but also by financial consideration. While her primary concern was what career was most fulfilling, she also needed to think about what career was going to be lucrative enough to offset the high cost of her medications, even with insurance. This concern is well-founded, as the total estimated cost of diabetes in the U.S. was $327 billion in 2017, with projections rising above $600 billion (Saulsberry and Peek, 2019). Recognizing this burden, health systems are experimenting with new payment models that not only cover medical treatment but also support patients’ social needs to reduce costs and improve outcomes. As health care evolves, we can only hope the financial strains of people with T1D may be alleviated. Integrating medical care with social services like food assistance or housing stability, like community navigation programs, is an important consideration if we want to lighten the cost and burden of diabetes care (Saulsberry & Peek, 2019).
This financial burden is just one example of the ongoing mental and emotional calculations Veronica must make in her daily life. Although she resists labeling her condition as a disability, she acknowledged that the constant need to plan and worry about access to medication, long-term health, and future self-care feels disabling in practice. These considerations are not momentary but persistent, shaping her decisions and reinforcing how social structures, rather than the condition itself, impose limitations.
Given the global prevalence of diabetes, much attention has been devoted to how it is treated and prevented. As Veronica explained, living with T1D means being “basically a manual pancreas. I have to look at everything I eat, and even when I’m not eating, there are 40 other factors beyond food that can affect your blood sugar.” While she has been fortunate to manage her condition effectively, she noted the potentially severe consequences of impaired treatment. Poorly controlled blood sugar levels can result in diabetic ketoacidosis (DKA), where dangerously high glucose levels cause blood acidity that damages the body. Conversely, when blood sugar drops too low, the brain lacks sufficient glucose to function, leading to seizures, loss of consciousness, coma, or even death. Although Veronica has not had to worry about this, people who struggle with healthcare accessibility and affordability are far more vulnerable. Missing medication or lacking access to adequate nutrition makes people more susceptible to these life-threatening outcomes.
These barriers illustrate how, even though diabetes is not inherently disabling, it often becomes disabling because of the social limitations placed on accessibility. This is echoed in Highsmith’s study, which reported that although nearly 8,000 first-year students with T1D enroll in U.S. colleges annually, universities often lack systems to identify and support them, highlighting how structural shortcomings exacerbate the disabling experience (Highsmith, 2025, p. 1). Veronica describes T1D as an “invisible disability.” She explains, “A lot of people don’t even know I have [diabetes] until they look at my arm and ask, “What’s that?'” Or they hear my phone beeping.” The challenges of managing an “invisible disability” are compounded by the lack of public understanding. Veronica expressed frustration at having to constantly explain that, despite appearances, diabetes requires her ongoing vigilance. Her reflection highlights how invisibility adds another layer to the disability experience: the need to justify or make visible a condition that others cannot easily perceive.
Veronica’s reflections reminded me of Christine Miserandino’s essay “The Spoon Theory”, which does an excellent job of explaining the lived reality of managing chronic illness. In the case of Miserandino, she describes her experience navigating Lupus in college. The article highlights a pivotal difference between understanding an illness physically and understanding the personal experience of carrying an illness. Miserandino was able to share with her roommate the difference between having an illness and being “healthy,” as having to always consider and make choices consciously. This privilege and luxury of navigating life without carrying on this weight is especially taken for granted by “healthy” individuals.
Carrying an invisible disability can also be severely limiting, even when it does not align neatly with traditional definitions of disability. For instance, Kennedy et al. (2024, p. 2) define disability as involving activity limitations (such as needing assistance with personal care or household chores) or functional limitations (such as difficulty walking or remembering). By this definition, diabetes may not appear disabling because it lacks the visible or physical restrictions often associated with disability. Yet this narrow framing risks excluding the persistent concerns faced by individuals with conditions like diabetes, whose hardships within the health care system are frequently overlooked in advocacy and policy discussions. Importantly, Kennedy et al. do recognize diabetes as a limitation indicator, reporting that 2.1 million working-age adults (ages 18–64) in the U.S. live with diabetes as a disability (p. 2). This acknowledgement highlights the need to expand our understanding of disability to include invisible and systemic burdens, not just visible impairments.
This recognition is pivotal when analyzing disparities in insurance coverage, considering how heavily the livelihood of diabetics relies on health services. Even after important reforms in the private insurance market like the implementation of the Affordable Care Act, increasing the number of disabled adults who had access to health insurance, individuals with diabetes, along with those with other disabilities, remained much more likely to report problems with access and affordability (Kennedy et al., 2024, p.6). These persistent gaps demonstrate how policy reforms, while impactful, have not fully addressed the structural barriers that shape health inequities for disabled populations.
When I asked Veronica to describe her experience navigating diabetes from the beginning, she reflected on her diagnosis and the role of the health care system in both supporting and limiting her care. Veronica’s diabetes was first caught by her pediatrician, who suspected it based on her symptoms. She was sent to Children’s Mercy, a hospital in Kansas City where she is from; there, they ran tests and confirmed her diabetes diagnosis. The following steps required her to go to a special class and sit through an informative presentation; here she learned how to administer insulin, the various injection sites, which foods to prioritize or avoid, how different foods affect your blood sugar, as well as how activity can affect your blood sugar. This initial education made clear that diabetes management would not only shape the next week or month of her life, but also the decades ahead.
Although Veronica expresses extreme gratitude for having received that education, she ventured to guess that it is not as easily accessible to everyone. She was able to attend classes only because her family had a car to reach the hospital, and her parents could take time off work, privileges many families lack. The classes themselves were limited in scheduling, and beyond that, much of her learning came from books her parents purchased independently. As she explained, diabetes education tends to be “front heavy”: patients are offered one or two initial sessions that cover the basics of insulin administration, symptoms, and potential complications, but the responsibility of continued learning falls largely on the individual. Research confirms Veronica’s concern about limited diabetes education and ongoing support. Highsmith found that many students with T1D transition to college unprepared; often lacking supplies, medical records, or knowledge of available campus resources, which places them at heightened risk during this vulnerable period (Highsmith, 2025, p. 2). Ultimately, it is up to you to educate yourself.
The burden, however, should not rest on patients to rearrange their schedules or independently seek out resources to manage a lifelong condition. Veronica emphasized that diabetes education must be more accessible, as she articulated, “It starts with being empathetic and recognizing that nobody asks to get an autoimmune disease, let alone any disease.” Acknowledging this is now something the individual will have to deal with the rest of their lives, the least we can do to honor their dignity is by helping ease this difficult transition by the provision of accessible and equitable care. This means that there needs to be multiple options. We must consider how to pilot for families that can’t get off work, sending them resources, sending them books, physical or digital, which they can access from their homes, having platforms available where patients can readily ask questions, or deploying community health workers to check in regularly. We need to have these options available, because again, no one asks for these things to happen to them. As Veronica remarks, “If we had a healthcare system rooted in empathy, we would recognize this.” Highsmith proposes several reforms that align with this vision, including early reception of health records, holistic care plans, peer-led support groups, and closer collaboration between pediatric and college health providers. These models echo Veronica’s call for a health system rooted in empathy, one that acknowledges lifelong challenges and actively works to reduce unnecessary burdens (Highsmith, 2025, pp. 10–12).
Beyond education, insurance is another grave issue. Although Veronica has been fortunate to have strong coverage through her father’s government job, she still spends thousands of dollars each year on the medication she needs to survive. Veronica expressed concern for people without insurance, stating that the cost can be devastating, ranging anywhere from five to upwards of fifteen thousand dollars annually, depending on the medication brands required. It is important to recognize the absurdity of these figures for the sake of individuals to stay alive; these things need to be more accessible. Veronica eloquently articulated, “We need to value human life over profit. We need to value connection. We need to value dignity. We need to value health. I understand people wanting to make a profit, but I also don't understand how you could sleep at night knowing that people are dying because you wanted to be a little bit richer. In my perfect world, it is as simple as increasing accessibility and affordability, so that nobody ever must worry about missing a medication.” At the very least, no one should have to choose between paying for rent or medication, or between funding a child’s education and covering the costs of survival.
​Works Cited
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Centers for Disease Control and Prevention. U.S. State Profile Data: Adults 18+ Years of Age – Disability and Health Data System (DHDS). National Center on Birth Defects and Developmental Disabilities, 3 Apr. 2025. Centers for Disease Control and Prevention, https://www.cdc.gov/disability-and-health/index.html.
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Highsmith, Carol Newton. “Creating Seamless Transitions to Manage Type 1 Diabetes in Emerging Adult College Students.” Journal of Research Initiatives, vol. 8, no. 5, 2025, pp. 1–17. DigitalCommons@Fayetteville State University, https://digitalcommons.uncfsu.edu/jri/vol8/iss5/5.
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Kennedy, Jae, Elizabeth Geneva Wood, and Lex Frieden. "Disparities in Insurance Coverage, Health Services Use, and Access Following Implementation of the Affordable Care Act: A Comparison of Disabled and Nondisabled Working-Age Adults." Inquiry: The Journal of Health Care Organization, Provision, and Financing, vol. 54, 2017, pp. 1–10. SAGE Publications, https://doi.org/10.1177/0046958017734031.
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Miserandino, C. (2003). But you dont look sick? support for those with invisible illness or chronic illness the spoon theory written by Christine Miserandino - but you dont look sick? support for those with invisible illness or chronic illness. But You Don’t Look Sick. https://www.butyoudontlooksick.com/articles/written-by christine/the-spoon-theory/
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Saulsberry L, Peek M. Financing Diabetes Care in the U.S. Health System: Payment Innovations for Addressing the Medical and Social Determinants of Health.
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Current Diabetes Reports. 2019 Nov;19(11):136. DOI: 10.1007/s11892-019- 1275-6. PMID: 31748950; PMCID: PMC7224445.
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